Please note: deliveries take place between 7am and 5pm, Monday to Friday. We are unable to deliver on weekends or bank holidays.
An email confirmation is sent to you when the order is dispatched. If you do not receive an email confirmation within 5 working days of your order, please email email@example.com and we will try to respond to your request right away.
Please note: once your order is placed we are unable to change order or delivery details.
We aim to deliver all mainland UK standard orders in 3-5 working days (excluding weekends and bank holidays). However, sometimes during sale periods or other busy times, deliveries may take a little longer. If you have not received your order in 7 days please contact firstname.lastname@example.org .
Your parcel will need to be signed for on delivery.
Our normal order processing days are Monday through to Friday. Please see Order Processing Holidays below for exceptions.
No orders are processed on Saturday, Sunday, or bank holidays or during company closures (listed below).
We cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:
The Valiant office closes between Christmas and the New Year. Please check our NEWS page for details.
Items being shipped outside the UK will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Valiant Fireside Accessories is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the UK. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country.
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